Payment Terms & Conditions
How to Book
To make a booking you can contact us; directly over the telephone, via our Website LIVE chat feature or email us to firstname.lastname@example.org
The person making the booking (the 'lead name') must be 18 years old or over and possess the legal capacity and authority to make the booking and accepts these booking conditions on behalf of everyone in their party.
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. Once you have received your confirmation invoice, it is your responsibility to check that the information and booking details, including the spelling of all passenger names, as stated on your invoice are correct. We reserve the right to refuse to accept and/or not proceed with any booking at any time at our sole discretion. All contracts between Wanderlust Holidays and its clients are made on the terms of these booking conditions.
Any person or company who do not have credit facilities are to pay as per the pro-forma invoice to our bank account. Details of our bank accounts is shown on the pro-forma invoice.
All the invoices should be settled on or before due date or within the agreed credit period. If there is any discrepancy on our invoice, it should be brought forward to our notice immediately upon receipt, no reduction on our invoices are allowed at any circumstance without prior authorization or credit note.
Methods of Payment
Wanderlust Holidays has several payment options for our customers:
Online Payment Gateway – Credit Card/ Debit Card – VISA, American Express, MasterCard, Maestro Card.
Telegraphic Transfer (T.T.) ie. Swift Transfer – From foreign bank accounts to our company account held with The Mauritius Commercial Bank (Maldives) Private Limited.
Bank-to-Bank Wire Transfer – For customers with Maldivian Bank Accounts.
POS terminal – For customers wishing to pay in person at our office by Credit Card or Debit Card
Once you have made the payment, our Reservations Team will send you a confirmation receipt after reviewing your payment.
Please note, all bookings are confirmed only upon submission of payment. If your credit card payment is not processed for any reason, we will notify you within 24 hours. If there is a Fare change while processing your transaction, you will be notified and you have the right to decline this transaction and you will not be charged.
Please note, all hotel, holiday package, cruise and tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email you provided with your reservation.
In order to provide you further safety, when certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it's safe to process them. In order to establish validity of such transactions, we may contact you or your bank.
All payments for Wanderlust Holidays' online services will be made through an electronic and automated collection and remittance service (the "Payment Gateway") hosted on the site through payment gateway service providers (the "Bank of Maldives").
The Payment Gateway service is provided to you in order to facilitate your purchase of Wanderlust Holidays' online services. Wanderlust Holidays makes no representation of any kind, express or implied, as to the operation of the Payment Gateway. You expressly agree that your use of the Payment Gateway is entirely at your own risk.
The guest payments are processed entirely on the Secure Payment Sites operated by Bank of Maldives (BML) for MasterCard, American Express and Visa card payments. Guest card details are not received or stored by Wanderlust Holidays, in any form, and when client place an order as part of the checkout process the guest is automatically taken to the BML Secure Payment facility for MasterCard, American Express and Visa card payments. The guest credit card information will be securely transmitted to BML for transaction authorization using SSL 128-bit encryption. All payments are denominated in United States dollars (US$).
SSL, security internet protocol known as Secure Socket Layer, uses connection-oriented end-to-end encryption to provide data confidentiality service and data integrity service for application layer traffic between the guest web browser and the secured BML payment gateway servers. It provides data encryption, server and guest authentication and message integrity between the guest and the web server.
Wanderlust Holidays does not collect and store any payment and other details provided by you for transacting through the Payment Gateway.
ONLINE PAYMENT ACCEPTANCE POLICY
Wanderlust Holidays servers use Secure Sockets Layer (SSL), an encryption technology that works with all mainstream browsers such as Chrome, Microsoft Edge, Mozilla, Safari etc., so that only Wanderlust Holidays can read a customer's personal information. We guarantee that every booking you make on Wanderlust Holidays website will be 100% safe. Payments shall be made through a linked payment gateway and will be processed directly by the Bank of Maldives Plc. (the "Bank") using Secure Socket Layer (SSL) technology. Wanderlust Holidays will not have access to your credit or debit card details.
You will not be able to use this website if you do not wish to provide personal information, as we require your personal information to process online payments you make via this website. By using the website you are giving us your consent to use your personal information for the purposes stated above.
CREDIT / DEBIT CARD PAYMENTS TERMS
- All credit cards must have verifiable billing address.
- If your credit card is declined for any reason, we will notify you within 3-4 working days, simply submitting the credit card does not automatically guarantee the booking.
- Wanderlust Holidays bears no responsibility in the event your credit or debit card is not approved or charged. There can be many reasons why your credit or debit card may not have been approved or charged.
- Wanderlust Holidays uses stringent safety measures for credit card payment processing. Fraudulent transactions, if any, are reported to airport security, airlines and other federal and state law enforcement.
- You agree to be liable for any and all credit card payments and you agree not to dispute charges after the purchase has been made and confirmations of services have been delivered by email confirmation. You agree to reimburse Wanderlust Holidays in cases of charge back or credit card disputes where you have genuinely purchased a service on our website.
- Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these terms and conditions and continues with the purchase.
- All bookings for resorts, hotels, vacation packages, cruises are not guaranteed unless you receive a confirmation number by email upon receiving the payment by Wanderlust Holidays.
- In order to provide you further safety, when certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it's safe to process them. In order to establish validity of such transactions, we may contact you or your bank.
CREDIT CARD DECLINES
At the time of processing your transaction if your credit card declines; we will make all efforts to notify you by way of an email message within 3- 4 business days. The transaction will not be processed if your credit card has declined.
CANCEL AND REFUND
All of our Holiday Packages, Hotels, Resorts, Cruises, Guest Houses and our service fees are NON-REFUNDABLE. All cancellations must be done in writing via email. • If you have applied for a cancellation and refund with us and when the fare rules provide for cancellation and refunds • If you are not a "no show" (most "no show" bookings are ineligible for any waiver from suppliers for refund processing) • If we are able to secure waivers from suppliers to process this cancellation and refund.
All refund requests are processed in a sequential format. Once you have provided our Customer Service Agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request we will work with the suppliers' such as hotels and cruises to generate a waiver based on supplier rules and we will then notify you of the supplier decision. Please note that we are dependent on the suppliers for receiving the refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for refund.
This entire process may take 60-90 days from receipt of your request to receiving credit on your statement. Apart from the suppliers, Wanderlust Holidays will charge a fee for processing this refund ranging USD 100.00 – 400.00. All refund fees are charged per booking basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the supplier rules permit such refunds. If such refund is not processed by the supplier, we will refund you our fees that may have been charged to you for such processing.
All prices are displayed in United States Dollars (USD).
Immediate purchase: Your credit card will be charged for the full amount of your Wanderlust Holidays Vacation Package at the time of booking. No portion of the Holiday/Vacation Package is guaranteed (such as price, availability and/or dates of travel) until the full payment of the entire Vacation Package is received.
If You Have a Disability or Medical Condition Which May Affect Your Holiday
If you have any medical condition or disability which may affect your holiday or any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking. Changes can be done according to the cancellation policy of Wanderlust Holidays. In any event, you must give us full details in writing at the time of booking and whenever any significant change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed.
We will consider special requests such as special dietary requests or, specific rooming requirements, when you book. We will tell you whether there is a charge for the request. We can only guarantee requests for which there is a charge, or those that are confirmed in writing.
Paying For Your Holiday
All bookings falling within 1st January – 31st December is required to meet the following payment terms:
|Booking Confirmation Period||Payment Terms||Balance Due|
|1 – 60 days prior to arrival||100% Payable||N/A|
|61 – 90 days prior to arrival||100% Payable||N/A|
|91 – 180 days prior to arrival||75% Payable||60 days prior to arrival|
|Over 181 days prior to arrival||50% Payable||60 days prior to arrival|
|Bookings falling on the Peak Season||Payment Terms||Conditions|
|15th December – 15th January||100% payment at the time of confirmation||A minimum of 7 room nights must be booked|
Telegraphic Transfers (T.T)
If you are paying via Bank: Telegraphic Transfers are to be made to Wanderlust Holidays Bank account as follows:
|In Favor of||Wanderlust Holidays Pvt. Ltd|
|Beneficiary Bank||Bank of Maldives PLC|
|Beneficiary Bank Address||Bank of Maldives Plc, Main Branch, BML Building, 11 Boduthakurufaanu Magu, Male', 20094, Maldives|
|Name of Corresponding Bank||Habib American Bank, New York|
|Corresponding Bank Code||HANYUS33|
|Currency||United States Dollars (US$)|
Please fax (+960 300 0588) or email email@example.com us a copy of your Remittance Advice once you make the payment. Please be advised that up to 3 – 5 banking days are required by our Finance Department to verify your payment.
Credit Card Payments
Should you wish to pay by a credit card, we accept Visa and Master Card & Union Pay only. Please be advised that an additional 4.75% will be charged as bank fee to process credit card payments.
A URL (website link) to our Payment Gateway by BML (Bank of Maldives) will be sent to you, along with your Pro-forma Invoice. You may follow the steps on the link to confirm your credit card payment. Bank charges may vary according to the card type.
Changes or Additions to Your Holiday
If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking, or his or her travel agent. If it is possible, we will make the necessary changes and you can make the payment. If we agree that you may change your booking to a holiday of lower value, and then you cancel that holiday, we reserve the right to levy cancellation charges on the value of the original booking. It will not be possible to make changes within 30 days of your scheduled arrival date.
Cancelling Your Holiday
All Cancellations must be notified in writing to firstname.lastname@example.org Sales Department – Wanderlust Holidays Private Limited.
|Notice of Booking Cancellation||Cancellation Terms|
|Prior to 60 days of arrival||Full Refund after deducting an administrative fee of US$ 350 and any applicable Bank Charges|
|Within 60 days of arrival||15% of the total invoice is chargeable as cancellation fee|
|Within 45 days of arrival||50% of the total invoice is chargeable as cancellation fee|
|Within 30 days of arrival||100% of the total invoice is chargeable as cancellation fee|
Other Cancellations and No – show conditions
|Any Cancellations falling on Peak Period||100% of the total invoice is chargeable as cancellation fee|
|No – Shows for any period||100% of the total invoice is chargeable as cancellation fee|
If You Have a Complaint While You Are on Holiday
If you have cause for complaint whilst on holiday, you must bring it to the attention of Wanderlust Holidays and the Hotel/Resort/Cruise immediately. We will do our best to rectify the situation. It is unreasonable to take no action whilst on holiday, but then to write a letter of complaint upon return. If you do not raise concerns immediately, this may affect our ability to investigate and take remedial action and it may impact on the way your complaint is dealt with.
Weather & Tidal Conditions
Information is supplied by the Meteorological Office, local tourist offices and other sources and is given as a guide only. Our Sales team is happy to advise on weather trends as the destination featured has a tropical climate where heavy rainfall and strong winds do occur at certain times of the year, however world weather patterns are now becoming more and more erratic resulting in unusual rainfall, storms and even floods. During monsoon season, you are likely to get more rain than sunshine. Most people go on holiday to spend time in the sunshine and although adverse weather conditions can be very frustrating, Wanderlust Holidays cannot assume any responsibility for the statistical information provided, nor accept liability to make refunds or pay compensation for alternative arrangements, damage to property or curtailed holidays as a result of such conditions.
Some destinations featured are subject to tides at specific times of the year which can affect swimming. Depending on the island you have chosen, there may be restrictions on areas where it is safe to swim due to strong currents or sea defences which protect the island beaches. We strongly recommend you listen to local advice to ensure your own safety. Please refer to meteorological websites for the latest and most up-to-date information on tides for the destination you intend to travel to.
Changes Due To Circumstances beyond Our Control
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of "force majeure". In these booking conditions, "force majeure" means any event or circumstances which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics, fire and other situations which are outside our control.
Visa, Health, Passport, Travel documentation
Whilst we are able to provide basic advice to clients regarding passports and visa requirements, you should check with the appropriate Embassy / Consulate for the exact requirements for your chosen tour and date of travel. It is your responsibility to ensure that you have the correct passport and visas to gain access to any country/region included in the travel arrangements which you purchase from us. If you fail to do so, we have no liability to you for any cost, loss or damage which you suffer, nor will we refund you the cost of any unused portion of your travel arrangements. In some cases, countries will refuse entry to clients who have criminal records. Should you be concerned about this, please check with the embassy or consulate of the countries to which you are travelling. The lead name is entirely responsible for ensuring that all members of the group have the correct and valid documentation for travel. We cannot accept responsibility for any failure to comply resulting in any costs or fines being incurred and we advise you to check with your passport office or the consulate in question if you have any queries.
Our working hours are daily from 08.30 am to 05.30 pm Sundays to Thursdays and from 08.30 am to 01.30 pm on Saturdays. Our office will be partially open on Fridays, for the convenience of our clients with on-going bookings.
Our professional travel consultants have visited and stayed in most of the resorts in our collection and are well informed about the facilities available in the resorts. If you need to speak to one of our consultants for assistance please inform us the most convenient time for us to call you.
Please note that room availability is based on only at the time of your personal quotation sent via email. We will not be holding any rooms on your behalf unless otherwise you receive a confirmation in writing from us and reservations are subject to availability at the time of booking.
Check – in & check – out Timings
The standard check – in time is 1400hrs and check – out time is 1200hrs. To guarantee the availability of early check – in or late check – outs, it is highly recommended to book an additional night in advance.
Changes to terms and conditions
Although these are general terms and conditions of our booking policy, we will at all times, be open to negotiate considering each individual's requirements.
We may amend these terms and conditions at any time without prior notice. If we do amend these terms and conditions, the amended terms will be effective when posted on this website and you are deemed to have accepted the relevant changes.
Sales / Reservations: email@example.com
Tel: (+960) 333 6796
Fax: (+960) 300 0588