COMPLIMENTARY SERVICES / ADDITIONAL BENEFITS

• Information regarding the below Complimentary Services must be shared with the hotel at the time of booking and clearly marked on the client's original voucher. Failure to do so will result in no Complimentary Services being provided.
• A wedding certificate or official documentation detailing the date of marriage needs to be presented upon check in at the resort or a legible scanned copy to be provided prior to arrival to avail all noted Complimentary Services.
• Honeymoon benefits are applicable up to 09 months from the date of the wedding.
• Anniversary benefits are applicable for up to one (1) month from before or after the wedding date.

a) Honeymooners:

Guests staying at Island Villas will receive a refreshing welcome cocktail on arrival. The couple will be provided with a bottle of Sparkling Wine & Tropical Fruit platter, as well as a Special bed decoration.

The couple is also entitled to a Romantic 3-course candlelit dinner, 10% discount on all Spa treatments, and Coco gift.

Guests staying at Water Villas will receive a refreshing welcome cocktail on arrival. The couple will be provided with a bottle of Sparkling Wine & Tropical Fruit platter, as well as a Special bed decoration.

The couple is also entitled to a Romantic 3-course candle-lit dinner, 10% discount on all Spa treatments, and Coco gift.

Guests staying at Escape Water Villas will receive a refreshing welcome cocktail on arrival. The couple will be provided with a bottle of Champagne & Tropical Fruit platter, as well as a Special bed decoration.

The couple is also entitled to a Romantic 3-course candle-lit dinner, 10% discount on all Spa treatments, and Coco gift.

Guests staying at Coco Residences will receive a refreshing welcome cocktail on arrival. The couple will be provided with a bottle of Champagne & Tropical Fruit platter, as well as Special bed decoration.

The couple is also entitled to either an in-villa Champagne Breakfast or Romantic 3 course candlelit dinner, 15% discount on all Spa treatments,

*All Benefits are subject to availability and in the event, the above-noted benefits are not available, the hotel will endeavor to provide a suitable alternative.

* All excursions are conducted in groups with other Honeymooners and are subject to weather conditions.

b) Wedding Anniversary

• Island Villas and Water Villas guests celebrating their Wedding Anniversary during their stay will receive Sparkling Wine & Cake for the occasion
• Escape Water Villas guests celebrating their Wedding Anniversary during their stay will receive Champagne and Cake for the occasion
• Coco Residences guests celebrating their Wedding Anniversary during their stay will receive a refreshing welcome cocktail on arrival. The couple will be provided with a bottle of Champagne & Tropical Fruit platter, as well as Special bed decoration.
• The couple is also entitled to either an in-villa Champagne Breakfast or Romantic 3 course candlelit dinner, 15% discount on all Spa treatments,

c) Birthday Celebration

• Island Villas and Water Villas guests celebrating their Birthday during their stay will receive Sparkling Wine & Cake for the occasion
• Escape Water Villa and Coco Residences guests celebrating their Birthday during their stay will receive Champagne and Cake for the occasion

d) Coco Residence benefits

• Guests staying at Coco Residences will receive Coco Residence benefits. These benefits are subject to change without prior notice.

CHILD & EXTRA POLICY

Infant: 0 - 1.99 yrs

Child: 2 - 11.99 yrs

Adult: 12 yrs and above

• Maximum Occupancy per Villa is 03 adults and 01 child or 02 adults and 02 children with only 1 extra bed.
• For twin rooms, 1 double bed and 1 additional single bed will be provided as twin beds can not be facilitated.

Valid for all nationalities/markets

All bank charges shall be borne by the guests

Rates & availability is not guaranteed until the booking is confirmed

CANCELLATION POLICY

From 01/11to 26/12 AND 08/01 to 30/04

• 30 days before arrival: 50% of the accommodation on BB rate
• 21 days before arrival: 80% of the accommodation on BB rate
• 14 days before arrival: 80% of the accommodation on BB rate
• 07 days before arrival: 80% of the accommodation on BB rate
• No show: 100% of the accommodation on Booked Meal Basis + 100% of Transfer
• Early Departure: 100% of the accommodation on Booked Meal Basis + 100% of Transfer

From 27/12 to 07/01

45 days before arrival: 50% of the accommodation on BB rate

30 days before arrival: 80% of the accommodation on BB rate

21 days before arrival: 80% of the accommodation on BB rate

14 days before arrival: 80% of the accommodation on BB rate

07 days before arrival: 80% of the accommodation on BB rate

No show: 100% of the accommodation on Booked Meal Basis + 100% of Transfer

Early Departure: 100% of the accommodation on Booked Meal Basis + 100% of Transfer

From 01/05to 31/07 AND 01/09 to 30/09

14 days before arrival: 50% of the accommodation on BB rate

07 days before arrival: 80% of the accommodation on BB rate

No show: 100% of the accommodation on Booked Meal Basis + 100% of Transfer

Early Departure: 100% of the accommodation on Booked Meal Basis + 100% of Transfer

From 01/08 to 31/08 AND 01/10 to 31/10

21 days before arrival: 50% of the accommodation on BB rate

14 days before arrival: 80% of the accommodation on BB rate

07 days before arrival: 80% of the accommodation on BB rate

No show: 100% of the accommodation on Booked Meal Basis + 100% of Transfer

Early Departure: 100% of the accommodation on Booked Meal Basis + 100% of Transfer

No pets allowed